FREQUENTLY ASKED QUESTIONS
SHOPPING & ORDERING
Accidentally sent your order to the wrong address? Again?
Don't Panic. Just contact us as soon as possible and we'll happily make the change on our end if your order hasn't shipped yet.
Because each product on Stellar Tapestry is made to order (no ‘off the rack’ here), we can’t make changes to orders that have been finalized and shipped.
If your order has shipped, not to worry. You can still return your item under our Happiness Guarantee.
SHIPPING & MANUFACTURING
We want you to be stoked with your purchase, so if you’re not, let us know (Contact Us).
We offer a 100% Happiness Guarantee, which means 60 day returns and exchanges - No questions asked.
Change of mind return:
To qualify for a change of mind return, your item must be unused and in the same condition that you received it.
If you wish to return a product, please contact us at firstname.lastname@example.org for our return procedure.
If your item arrives with a product defect (damaged in the post or a printing issue), we provide a no return refund. Just provide photo's of the defect and we'll be happy to sort everything out.
RETURNS AND EXCHANGES
When you place your order we go to work creating your product.
Normally it takes 1-3 business days to print, cut, sew then ship each order. This can extend to 5 business days from late November through to Christmas.
After dispatching your order, it takes 10 to 20 business days in the USA, 15 to 20 business days to Canada and 15 to 30 business days everywhere else.
All orders are shipped via USPS (United States Postal Service) and include full tracking to delivery.
Want to check on your order status?
On your email receipt, you will find a link to check your order status.
Click through and it will provide you with information if your order has shipped and the tracking number.
If you’ve got questions or concerns, it will also let you know how to contact us for further information.
We no longer fast track orders to the front of our production queue. Sorry 🙁
CHANGING YOUR ORDER
Shopping on Stellar Tapestry is easy thanks to our handy search bar (located at the top right corner of every ST page).
Our search technology, which requires the biggest, most complicated science words to describe, is designed to sift through our products to find something just for you.
You know all about the cool designs on W.Francis. But what about the product? It’s always a good idea to check out a product’s features, before you buy.
On each product page there is a tab just below the Add to Cart called 'Details'. Click on this to find out the specifications of the product.
You'll also find additional product images on each page which show the intricate details of each product up close.